License Activation

Once you purchase a license for XPipe from buy.xpipe.io, the next step is usually activating it in the application. Essentially, it will activate the license by communicating with the API at api.xpipe.io and fetching license data.

Activation problems

There are several problems that can occur when trying to activate or validate a license:

The system that you are running XPipe on it might not have any internet connectivity
You might be using restrictive proxy settings that don't allow it to reach api.xpipe.io
You might be using a VPN that is blocked by spam and DDoS protections
Your system time is wrong, leading to TLS certificates not being accepted
You are running in an environment where TLS traffic is decrypted and monitored in firewalls, resulting in the HTTPS connection failing

TLS Decryption

If your organization is decrypting TLS traffic to monitor it, you have the option to disable certificate checking for API calls in XPipe. You can find this option in the security settings menu:

Offline activation

If you are unable to activate your license online, you can also activate it manually offline. There are two options to do this:

If you're only offline temporarily, activate the license key in another XPipe installation that has connectivity and copy the file <User Home>/.xpipe/settings/license into the directory <User Home>/.xpipe/settings/ on your target machine and restart XPipe
Email us at hello@xpipe.io so that we can send you an offline license file that you can use for unlimited offline periods

License Activation